Customer Care: In charge of all tasks related to customers
- Loyalty program (membership)
- Take care of questions and requirements of customers (by phone / social media / …)
- Resolve customer complaints
- Planning and reporting about loyalty program, customers’ requests and complaints.
Order Care: In charge of placing booking / orders and delivery
- Taking orders (via phone / eCommerce / social media / delivery apps (Grab / Now /…)…)
- Delivery process
- Take care of booking from customers
Others
- Other tasks required by line manager
- Muti-tasking
- 1-year experience in customer service is required
-Good oral and written communication in both English and Vietnamese
- Excellent Customer services skills, Good phone skills
- Team spirit
- High Energy
- Resolving conflicts
- Communication